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Q We are small retailer, can we start with low quantity?
A Thanks for your interesting. Please inform us of which designs you are interested, then we will check and reply you soon.
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Q Can you customized our design with other material?
A Yes, except the metal material, we also can create new designs with other material, including resin crafts, magnesia, cement (concrete), ceramic and fabrics.
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Q Could you accept small order?
A Yes, we can.
Normally our MOQ is 500 pcs per design. But we would like to help you adjust the MOQ for first trial order. Please contact us for details.
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Q Are you factory or trading company?
A We are manufacturer. We make to production ourselves. Also we own excellent designer team, and more than 100 pcs new design can be done every month.
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Q Can you accept the OEM design?
A Of course, we accept all kinds of custom designs from customers. Then taking photos for customer confirm after sample finishing. Or you can make some revise if you feel it is not workable. The painting color depending on customers’ request also.
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Q When is the lead time?
A Usually we need 45-60 days for production. It depends on the quantity and what kind of products the customer order.
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Q Can you provide me sample?
A Actually, we can offer free existing sample, but the express cost should be paid by customer.
For custom designs, we will take you some sample cost, it will be full refunded when your order is confirmed.
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Q What shipping method you can offer?
A By express, by air, by sea, or depends on customers’ request.
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Q How to do payment?
A For sample order and small quantity order, we suggest you pay all cost 100% before.
For the normal quantity, please arrange the T/T 30% deposit, and 70% against copy of B/L.
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Q Can you offer the relevant environmental certificate or report of your products?
A All of products material is environmental, and they all can past the test of the international inspect institution, such as SGS, REACH, EN71-3 etc；We can offer the 1 set free sample for you do the test, and the test cost afford by customer.
